Centralised call center for orders
Take phone orders centrally, identify the customer automatically and send the order straight to the kitchen of the right location.
One call center for all of your locations
The boogiT Call Center module lets restaurants and multi location chains take phone orders from a single centralised point, without operators having to be physically present in every restaurant.
From the same interface, the operator can pick the location the order is for and automatically sees the menu, the price level, the product availability and the commercial rules of that specific location.
The customer is recognised the moment the call comes in
The system can be integrated with any VoIP solution, so that the caller's phone number is picked up directly in boogiT. If that customer has ordered before, their details can be filled in automatically from the existing history.
The operator can therefore see at a glance details such as the customer data, the addresses used before and the order history, which shortens the intake time and allows a more personalised experience.
The order reaches the right location automatically
Once the order is confirmed, it is sent automatically to the right location and enters the restaurant's operational flow directly, including the kitchen and the preparation stations, without the local staff having to enter it manually.
Main benefits
- One call center for every location
- Integration with VoIP solutions
- Automatic customer identification by phone number
- Details pre-filled from previous orders
- Access to the customer history
- Different menus, price levels and availability per location
- Orders go straight to the kitchen of the selected restaurant
- No more entering the same order twice
- Shorter call handling time
- A faster and more personalised experience for the customer
Built for chains and brands with several locations
The solution is especially suited to restaurant chains, brands with several locations or businesses with a high volume of phone orders.
Ready to get results?
Talk to a restaurant and retail specialist today and find out how boogiT can help you grow your business.
